Last updated: 14 August 2026. This Refund & Cancellation Policy explains the normal refund position for LV Typing Premium digital access, along with billing-error and technical-service exceptions that may require review.
1. Digital access and plan validity
Premium access is delivered to the student account after a verified successful payment or an eligible 100% coupon. The validity shown for the selected plan runs until the exact expiry timestamp stored for that purchase or extension.
2. One-time plans and cancellation
Unless checkout explicitly states otherwise, LV Typing Premium plans are one-time purchases for the displayed validity period and do not automatically renew. Because there is normally no recurring auto-renewal to cancel, stopping use of the service does not itself create a refund.
3. No voluntary refund after activation
Once Premium digital access has been successfully activated, LV Typing does not normally provide a refund merely because the student changes their mind, does not use the service, changes preparation plans, does not achieve a desired typing speed/result, buys the wrong plan without a billing error, or because an examination is postponed, rescheduled, cancelled or the student’s personal circumstances change.
4. Billing, duplicate charge and non-delivery review
Contact support if a duplicate charge appears, an incorrect amount is charged, a captured payment is not mapped to the correct account, or Premium access is not delivered after a successful payment. LV Typing may verify the order/payment against the payment gateway before deciding the appropriate correction.
5. Technical interruptions and service availability
Short or intermittent outages caused by hosting/data-centre issues, Internet/DNS/CDN failures, scheduled maintenance, software/security incidents, payment/email provider outages, browser/device issues or other third-party infrastructure events do not automatically create a refund or compensation entitlement.
LV Typing will make reasonable efforts to restore service. If a verified prolonged problem materially prevents use of paid access and cannot be reasonably corrected, LV Typing may restore access, extend plan validity or consider another appropriate remedy depending on the circumstances and applicable law.
6. Approved refunds or reversals
If a refund/reversal is approved or required, it should be processed through the applicable payment-provider method where reasonably possible. Settlement timing after processing is controlled by Razorpay, the bank, card network, UPI provider or other payment participant and can vary.
7. Coupons and free activations
Coupon discounts follow their configured plan scope, expiry and usage limits. A 100% coupon activates Premium without a paid gateway charge, so there is no cash amount to refund for that free activation. Coupon misuse or repeated redemption outside the configured rules may be rejected.
8. Charge disputes and support
For a billing dispute, contact LV Typing with the account email, order/reference and payment ID where available. Never send passwords, UPI PINs or full card credentials. Payment reconciliation is performed against server/payment-provider records rather than by blindly marking a transaction as paid.
9. Rights that cannot be excluded
Nothing in this policy removes a consumer or other legal right that cannot lawfully be excluded or limited. Where applicable law requires a different remedy, the applicable law prevails over this policy.
10. Contact
Use the Contact page and choose the payment/Premium/billing topic for payment, activation, refund or billing-support requests.