1. Nature of the Purchase
LV Typing Premium is a digital service that provides time-limited access to eligible Premium features, practice content and benefits displayed for the selected plan.
After a successful eligible payment or qualifying coupon activation, the purchased entitlement is applied to the relevant registered account for the applicable validity period.
Premium does not guarantee a typing score, exam qualification, cutoff, recruitment result, merit position or selection.
2. No-Refund Rule
All successfully delivered LV Typing Premium purchases are final and non-refundable.
Once payment has been successfully completed and the purchased Premium access has been activated or made available to the account, LV Typing does not provide a refund merely because the student later changes their mind, stops using the service or decides that the purchased plan is no longer required.
This no-refund rule is subject only to the limited billing, non-delivery and mandatory legal exceptions stated in this policy.
3. No Cancellation After Successful Purchase
Unless the checkout or plan page expressly states otherwise, LV Typing Premium plans are one-time purchases for the displayed duration and do not automatically renew.
Because there is normally no recurring subscription, there is no future recurring charge to cancel. A successfully purchased Premium plan remains valid until its stored expiry date unless access is otherwise affected under the Terms & Conditions or applicable law.
4. Situations That Are Not Refundable
A refund is not available merely because of any of the following:
- change of mind after purchase;
- non-use or limited use of Premium after activation;
- purchase of a longer or shorter plan than the student later wanted, where the correct selected plan was delivered;
- failure to achieve a desired typing speed, accuracy, result, cutoff or selection outcome;
- exam postponement, cancellation, rescheduling or rule change by a recruiting authority;
- change in the student's preparation plan or personal circumstances;
- device, browser, keyboard, Internet or local network issues not caused by LV Typing;
- temporary maintenance or a short technical interruption;
- failure to read the plan description, duration or other information displayed before purchase; or
- unused days remaining in an already activated plan.
Premium access is not normally refunded on a pro-rata basis for unused days or partial use.
5. Limited Exceptions to the No-Refund Rule
A refund or transaction correction may be considered only in limited circumstances such as:
- a verified duplicate captured payment for the same intended purchase;
- a verified incorrect amount captured because of a billing or system error;
- a successful captured payment where the purchased Premium entitlement was never delivered and cannot reasonably be restored or correctly provided after verification; or
- a situation where applicable law, a binding payment requirement or another mandatory legal obligation requires a refund.
Where an issue can reasonably be corrected by restoring the purchased access, correcting the plan, reconciling the payment or extending the entitlement, LV Typing may use that correction instead of issuing a refund, where permitted by applicable law.
6. Duplicate or Incorrect Charge
If the same intended Premium purchase appears to have been charged more than once, or the captured amount is inconsistent with the verified checkout record, contact support using the registered LV Typing email and the available Razorpay order/payment references.
After verification, a genuine duplicate or incorrect captured amount may be corrected or refunded as appropriate.
7. Payment Successful but Premium Not Delivered
If the payment provider shows a successful captured payment but the correct LV Typing account does not receive the purchased Premium access, LV Typing will first attempt payment reconciliation and entitlement restoration.
If the purchased access can be correctly restored or delivered, restoration of the purchased service is the normal remedy.
A refund may be considered only if the verified paid entitlement cannot reasonably be delivered or restored, or where applicable law requires a refund.
8. Failed, Pending, Cancelled or Reversed Payments
A failed, pending, cancelled or reversed payment is not treated as a successful Premium purchase.
If money appears to have been debited while the payment provider or bank shows the transaction as failed, pending or reversed, any auto-reversal or bank-side credit may be controlled by Razorpay, the bank, card network, UPI provider or another payment participant.
Students should avoid repeated payments while a transaction status is unclear and should contact support if the payment status does not resolve normally.
9. Technical Problems and Service Interruptions
Temporary browser issues, device problems, Internet outages, maintenance, hosting incidents, DNS/CDN failures or short third-party service interruptions do not create an automatic refund right.
Where a verified LV Typing platform-side issue affects Premium access, the normal remedy is restoration, correction, troubleshooting or, where appropriate, an access extension.
A cash refund is not normally provided for a technical issue if the purchased service can reasonably be restored or made available, subject to applicable law.
10. Exam Postponement, Cancellation or Rule Change
Recruiting authorities operate independently of LV Typing and may postpone, cancel, reschedule or change examinations and rules.
Such external events do not make an already activated LV Typing Premium purchase refundable.
11. Coupons, Discounts and 100% Activations
A 100% coupon can activate eligible Premium access without collecting a cash payment through the payment gateway. Because no cash amount is collected for that activation, there is no cash amount to refund.
For a partially discounted order, any refund that is required under one of the limited exceptions in this policy is based on the amount actually captured, not the undiscounted list price.
12. Billing Review Timeline
A complete billing request concerning a possible duplicate charge, incorrect amount or paid-but-undelivered entitlement that includes the registered LV Typing email and available order/payment reference is normally reviewed within 4 business days.
If additional information is reasonably required to verify the transaction, the review period may run from the date the required information is received. Complex bank/payment-provider, fraud or technical reconciliation issues may take longer.
13. If a Refund Is Required or Approved
Where a refund falls within one of the limited exceptions in this policy or is required by applicable law, LV Typing will normally initiate the approved refund against the original payment transaction within 7 business days after the refund decision, subject to payment-provider availability and any legal, technical or reconciliation hold.
Refunds initiated through Razorpay are normally routed to the same payment method used for the original transaction. The time required for the amount to appear after initiation depends on Razorpay, the bank, card network, UPI provider and other payment participants.
Payment-provider or banking delays after refund initiation are outside LV Typing's direct control.
14. Payment Disputes, Chargebacks and Abuse
Knowingly false billing claims, manipulated transaction evidence, coupon abuse, payment fraud or misuse of payment-dispute mechanisms may result in account review, access restriction or other appropriate action.
Nothing in this policy prevents a student from reporting a genuine billing error, raising a legitimate payment dispute or exercising a lawful consumer or payment-network right.
15. Information Needed for Billing Review
For a billing or payment-delivery review, please provide:
- the registered LV Typing email address;
- the approximate purchase date;
- the selected Premium plan;
- the available Razorpay order/payment reference; and
- a short description of the issue.
A cropped screenshot may be provided where useful. Never send passwords, OTPs, UPI PINs, card PINs, CVV numbers, full card details or banking passwords.
16. Refund Method
Where a refund is required or approved under this policy, it is normally initiated against the original payment transaction and returned through the original payment method, subject to payment-provider processes and applicable legal or technical requirements.
LV Typing does not normally replace a gateway refund with an unrelated cash transfer, wallet transfer or transfer to a different bank account merely for convenience.
17. Statutory and Consumer Rights
Nothing in this no-refund policy is intended to remove, reduce or waive any consumer or statutory right that cannot lawfully be excluded.
Where applicable law requires a refund, cancellation, correction or other remedy despite the normal no-refund rule, the applicable legal requirement prevails.
18. Related Policies
This Refund & Cancellation Policy should be read together with the LV Typing Terms & Conditions, Privacy Policy and Disclaimer.
Terms & Conditions: https://lvtyping.com/terms-conditions/
Privacy Policy: https://lvtyping.com/privacy-policy/
Disclaimer: https://lvtyping.com/disclaimer/
19. Payment and Premium Support
For a duplicate charge, incorrect amount, payment-status issue or paid-but-undelivered Premium entitlement, contact LV Typing using the registered account email and include the available order/payment reference.
Email: support@lvtyping.com
Contact page: https://lvtyping.com/contact/
Never include passwords, OTPs, UPI PINs, card PINs, CVV numbers or banking passwords in a support request.